Shipping policy
At Dogrunner, we are committed to ensuring that your order arrives safely and promptly. Please review our shipping policy below for more details on how we handle and deliver your purchases.
1. Processing Time
All orders are processed and shipped within 1 to 2 business days after your order is placed. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Method
We deliver your orders using a track & trace service to provide you with peace of mind and the ability to monitor your shipment. All items are delivered on a pallet to ensure the safety and integrity of your purchase during transit. We partner with reliable logistics companies to manage these deliveries, ensuring your products arrive in excellent condition.
3. Delivery Time
Delivery times may vary depending on your location and the logistics partner handling your order. Typically, you can expect delivery within 3 to 7 business days after your order has been shipped. You will receive an email with your tracking information as soon as your order has been dispatched, allowing you to monitor the progress of your delivery.
4. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.
5. Shipping Locations
We currently ship to addresses within the EU. Outside the EU is possible on demand. If you are outside of our shipping area and interested in purchasing our products, please contact us at info@dogrunner.be for further assistance.
6. Failed Deliveries and Re-Shipments
If a delivery attempt is unsuccessful due to incorrect or incomplete address information, or if the recipient is unavailable to accept the delivery, the order may be returned to us. In such cases, we will contact you to arrange re-shipment. Please note that additional shipping charges may apply for re-shipping.
7. Shipping Delays
While we strive to meet our delivery timelines, unexpected delays can sometimes occur due to factors beyond our control, such as weather conditions, carrier delays, or logistical challenges. If your shipment is delayed, we will keep you informed and do our best to ensure a smooth and timely delivery.
8. Damaged or Lost Packages
In the unlikely event that your package is damaged during transit or lost, please contact us immediately at info@dogrunner.be. We will work with our logistics partners to resolve the issue as quickly as possible, either by arranging a replacement or providing a refund, depending on the situation.
9. Contact Information
If you have any questions or concerns regarding your shipment, please do not hesitate to reach out to us at:
- Email: info@dogrunner.be
- Address: Scheldedijk 52, 9200 Dendermonde, Belgium
Thank you for choosing Dogrunner! We appreciate your trust in our products and services.